Shipping policy

We utilize multiple shipping carriers to deliver packages within the US and aboard. Once your payment is verified and processed it can take 1-5 business days for your order to ship excluding weekends and holidays. Please note that all orders placed on weekends, or a federal holiday will begin processing the following business day. We endeavor to process all other orders within these time frames, however during busy sale periods or after a collection launch, processing may take a little longer.

Once your order is shipped you will receive an email notification with the shipping carrier and tracking number. You may track your order directly through our shipping carriers or through our track your order portal for an approximate arrival date. Depending on your location, you should expect to receive your package within 10 business days of ordering (domestically). International orders should expect to receive packages within 20 business days.

Please note that we are not responsible for any shipping/delivery delays due to weather, mishandling by carrier, undeliverable addresses, or incorrect addresses/contact information for all shipments. Undeliverable addresses include: incorrect address, missing P.O. Box numbers, refused, or return to sender. The Olyve Branch is not liable for any stolen, lost, or damaged packages. We encourage our customers to allow ample time for delivery as well as unplanned delays. We are unable to make any address updates once your order has already been shipped. Abandoned and refused packages will not be refunded.

Why stop shopping when you can receive free shipping?

Receive free standard shipping with a minimum online purchase of $150.00 or more at www.theolyvebranch.com. Minimum purchase must be met in a single transaction, after any applicable discounts, before taxes and any applicable shipping fees. Eligible customers must select Standard Shipping during checkout to receive free standard shipping. Offer excludes the purchase of gift cards unless the gift card is included in a purchase that includes merchandise totaling $150.00 or more before taxes, after any applicable discounts. Valid in the 48 continental U.S. states only. Not valid on international shipments or to Alaska, Hawaii, U.S. territories, P.O. Boxes, and APO/FPO addresses. No adjustments on previous purchases. If you choose another shipping option, additional charges will apply. Offer is nontransferable and is not redeemed for cash or cash equivalent. The Olyve Branch reserves the right to modify or cancel this promotion at any time without notice.

International Delivery Cost: International shipping rates vary depending on location and weight of the package. At check out your total shipping will be shown depending upon the weight of your shopping bag. 

All prices on our site are in US dollars and charged in US dollars. We do not provide currency conversion your bank will convert depending on the going rate at the time you place your order. All applicable custom fees, taxes, and duties are the sole responsibility of the customer.  Custom authorities require that we state the value of your order directly on your package.

Please note that all estimated shipping times are after the order has been shipped.  If for any reason your item is not deliverable and is return to the store you will be issued a refund for the purchase price of the items (minus shipping fee). Please carefully check your address. In the event that you request your order to be reshipped there will be a $9.95 shipping and handling fee. We are not responsible for lost or stolen packages once UPS, USPS, or DHL has marked your package as delivered. By completing a purchase with us you are agreeing to our full shipping and deliveries policy.

All international orders must go through customs. Customs policies and procedures vary per country. It is the responsibility of the customer to pay any customs fees or duties required to receive your package. We will not mark packages as ‘gifts’ on customs forms.