Refund policy

I want you to be completely in love with your purchase from The Olyve Branch. However, at this time, ALL SALES ARE FINAL; NO RETURNS & NO EXCHANGES.

Please note that while very effort is made to accurately display the color of the garments and other items, as computer monitors vary, I cannot guarantee that your monitor's display of any color will be completely accurate.

Damages and issues
My apologies if an item you received is not in perfect condition. I quality control the styles before they're sent out to you, to ensure they arrive in perfect condition. If you have received an item that is defective, damaged, or you have been sent the wrong size or item, please contact me within 2 days of receiving the item/items so that I can evaluate the issue and make it right. Return shipping cost is covered by The Olyve Branch for damaged/faulty items. Please email support@theolyvebranch.com. 

Changing Items or Cancelling an Order
I know you are excited and anticipating your order as soon as you click place order which is why I start processing orders immediately after they are placed. I cannot guarantee that your requested changes can be made to your order prior to shipment. Please make sure you choose your items carefully and add the correct shipping before placing your order. If you have an urgent change, contact me at support@theolyvebranch.com and I’ll assist with any change requirements. Please be advised that once the order has left my warehouse, I am not able to make any changes.

If I didn’t answer any of your questions with the information above, you can always contact me for any return questions at support@theolyvebranch.com.